Growing Confidence From The Ground Up: Building Trust In The Coffee Industry

Trust doesn’t happen overnight. It can, however, be lost overnight.

The coffee industry has been coming face-to-face with trust issues in the past few months alone. Green Mountain Keurigs, an easily recognizable grocery store coffee brand, has been hit with a customer lawsuit citing dishonest marketing practices. News reports having been honing in on how farmers are left out of coffee buying and distribution conversations. Studies have cropped up finding consumers disillusioned with green labels, despite environmental certifications coming in many varieties and requiring a lot of work to obtain. Starbucks, the titular coffee behemoth, has been cagey concerning details on how much the corporation has been paying farmers.

All this information is overwhelming…and rightfully so. Whether you are a distributor, roaster or cafe owner, you literally cannot afford not to build trust.

Buyers can sniff dishonesty a mile away. Keeping tight lips may seem wise in the short-term, but in the long-term can and will affect everyone up and down the coffee line. There is no quick answer when it comes to building trust, either. Not when you have to cultivate the individuality of the people you work with and the people you hope to buy from your business. There are, however, obvious pitfalls that should be avoided moving forward.

Let’s take a look.

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Small Roaster, Big Potential: How A New Roasting Business Emerges

Carving out your path means refusing to walk down certain trails.

This sounds like conventional wisdom, and yet, you’d be surprised by how easily the prospect of a juicy sale gets in the way of it. As a new roaster you have the unenviable position of having to market to thousands of cafes who are then trying to market to millions of people. However…quality, not quantity, is what sets one roaster apart from the next. You wouldn’t expect to see a chocolate factory with the highest quality cocoa beans advertising their products for children’s birthday parties. Likewise, you wouldn’t expect an instant noodle brand to aim at five-star restaurants in upscale New York City.

Why would your roasts be a one-size-fits-all?

When you sell your roast you create a path for cafes and customers to wander down. Your specialty roast tells cafes which customers they appeal to. Customers are then told how this cafe will intersect with their busy lifestyle. Keeping this path clear of proverbial pitfalls means learning about every step of the way: getting in touch with the why and the how of your new microroasting business so you can sell that plain, ever-so-coveted what. We’re going to take a journey through all the little details that go toward creating a delicious and memorable specialty roast people want to buy.

Emphasizing the peripheral information surrounding your new roasting business, promoting lifestyle benefits and stressing the unique traits of your coffee are all small steps that add up to an unforgettable experience.

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